TERMS OF SERVICE

TERMS AND CONDITIONS (TERMS OF SERVICE)

Last updated: March 5, 2026

1. Introduction

Welcome to Family Nest (“Company”, “we”, “our”, “us”).

These Terms and Conditions (“Terms”) govern your access to and use of the Family Nest mobile applications, our website www.familynestapp.com, and any related services (collectively, the “Service”).

Our Privacy Policy explains how we collect, use, and protect your data. By using the Service, you agree to these Terms and the Privacy Policy (together, the “Agreement”). If you do not agree, do not use the Service.

Contact: support@familynestapp.com

2. Eligibility and Family Use

The Service is intended for individuals who can form a binding contract under applicable law.

Family Nest is designed for family groups and may involve minors under the supervision and consent of a parent or legal guardian. If you are a parent/guardian, you are responsible for the minor’s use of the Service and any data shared within your family group.

3. Account Registration and Security

To use certain features, you may need an account.

You agree to:

• Provide accurate and up-to-date information

• Maintain the confidentiality of your login credentials

• Notify us promptly of unauthorized access or security breaches

We may suspend or terminate accounts that violate these Terms or pose a security risk.

4. Core Functionality and Location Features

Family Nest enables features such as:

• Family group creation and member invitations

• Location sharing (real-time and/or history based on settings)

• Place alerts / geofences

• Safety and notification features

Important: Location features require device permissions. You can disable location access anytime via device settings or app controls, but this may reduce functionality.

You acknowledge that:

• Location accuracy depends on device settings, connectivity, OS behavior, and GPS conditions

• The Service is not a substitute for emergency services

• We do not guarantee real-time accuracy or uninterrupted availability

5. Subscriptions, Billing, and Purchases

Some features may require a paid subscription (“Subscription”).

If you purchase a Subscription:

• Billing is processed through the Apple App Store or Google Play Store, unless explicitly stated otherwise

• Subscription renewals and cancellations are managed through your Apple/Google account settings

• Pricing and plan details are shown in the app at time of purchase

We do not store your payment card details on our servers.

6. Free Trials and Promotional Offers

We may offer free trials or promotional access from time to time. Trial eligibility, duration, and conditions are shown at the time of offer.

Unless you cancel before the trial ends, your Subscription may automatically convert into a paid plan per the store’s rules (Apple/Google), where applicable.

We may modify or end trials/promotions at any time as permitted by law.

7. Refund Policy

Refunds for purchases made through Apple or Google are governed by their respective policies:

• Apple App Store: refunds are handled by Apple

• Google Play: refunds are handled by Google (or as permitted by Google’s policies)

If you purchased directly from us (only if explicitly offered), refunds (if any) will follow the refund terms shown at purchase time.

8. Acceptable Use

You agree not to misuse the Service. You must not:

• Use the Service for illegal activities

• Harass, stalk, threaten, or abuse others

• Share location data without the consent of the person whose data it is

• Attempt to access accounts or data not belonging to you

• Reverse engineer, scrape, or interfere with the Service

• Upload malicious code, spam, or automated abuse traffic

• Impersonate another person or entity

• Use the Service to exploit minors or expose them to harmful content

We may suspend or permanently ban users for violations.

9. User Content and Permissions

You may upload or provide content such as:

• Profile photos

• Place labels

• Messages or safety notes (if applicable)

You retain ownership of your content, but you grant us a limited license to host, display, and process it solely to operate the Service.

10. Intellectual Property

The Service, including the app, design, code, and branding (excluding user content) is owned by the Company and protected by applicable intellectual property laws.

You may not copy, modify, distribute, sell, or create derivative works without our written permission.

11. Third-Party Services

The Service may integrate third-party services (e.g., maps, analytics, cloud infrastructure, payment platforms). Your use of those services may be subject to third-party terms and policies.

We are not responsible for third-party services outside our control.

12. Service Availability and Changes

We may update, modify, suspend, or discontinue any part of the Service at any time.

We do not guarantee that:

• The Service will be uninterrupted

• Features will always be available

• Location data will always be accurate or timely

13. Termination

We may suspend or terminate your access immediately if:

• You violate these Terms

• We suspect fraud, abuse, or security threats

• Required by law

You may stop using the Service anytime. You may also request account deletion as described in the Privacy Policy.

Sections that should survive termination (e.g., IP, disclaimers, limitation of liability) will survive.

14. Disclaimer of Warranties

The Service is provided on an “AS IS” and “AS AVAILABLE” basis.

To the maximum extent permitted by law, we disclaim all warranties including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

15. Limitation of Liability

To the maximum extent permitted by law, we will not be liable for:

• Indirect, incidental, special, consequential, or punitive damages

• Loss of profits, data, or goodwill

• Any damages related to inaccurate, delayed, or missing location information

• Any damages arising from misuse of the Service by users or third parties

Where liability cannot be excluded, it will be limited to the amount you paid for the Service in the relevant period, unless otherwise required by law.

16. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, liabilities, and expenses arising from:

• Your use of the Service

• Your violation of these Terms

• Your violation of any rights of another person (including privacy and consent issues)

17. Governing Law and Disputes

These Terms will be governed by the laws of India, unless mandatory consumer protection laws in your region require otherwise.

Courts with appropriate jurisdiction will have authority over disputes, subject to applicable law.

18. Changes to These Terms

We may update these Terms from time to time. The latest version will be posted on our website/app with the updated “Last updated” date.

Your continued use of the Service after changes become effective means you accept the revised Terms.

19. Contact Us

For questions, support, or legal requests:

Email: support@familynestapp.com

If you tell me your exact legal entity name for Family Nest (India LLP vs UAE Freezone company) and the official support email you want, I’ll swap them in everywhere and also produce a short “In-App Terms Summary” paragraph you can show during onboarding.