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PRIVACY POLICY

Privacy Policy

Effective Date: September 23, 2026

1. Introduction

Welcome to Family Nest.

Family Nest (“we”, “our”, or “us”) operates the Family Nest mobile application and related services (the “Service”).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Family Nest is a family safety and location sharing platform designed to help families stay connected and aware of each other’s location, travel activity, and safety.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

If you do not agree with this policy, please do not use the Service.

2. Definitions

Service

The Family Nest mobile applications, websites, and related services.

Personal Data

Information that identifies or can be used to identify an individual.

Usage Data

Automatically collected information about how the Service is used.

Location Data

Real-time or historical geographic location of a device associated with a user account.

User

Any individual who uses the Service.

3. Information We Collect

We collect several types of information in order to provide and improve our Service.

Personal Information

When you register or use the Service, we may collect:

  • Name

  • Email address

  • Phone number

  • Profile photo (optional)

  • Account identifiers

  • Family group or circle membership information

Location Information

Family Nest collects location data from your device when you grant permission.

This may include:

  • Real-time location

  • Location history

  • Movement and travel activity

  • Saved places and geofences

Location data is used to provide core features such as:

  • Family member location sharing

  • Arrival and departure alerts

  • Place notifications

  • Route and ETA features

  • Location history

Users can disable location sharing at any time in device settings or app settings.

Device Information

We may collect information about the device used to access the Service, including:

  • Device type

  • Operating system

  • App version

  • Unique device identifiers

  • IP address

  • Crash logs and diagnostics

Usage Data

We collect information about how the Service is used, including:

  • App interactions

  • Feature usage

  • Performance metrics

  • Error logs

This helps us improve performance and reliability.

Messages and Photos

Messages and photos you send in nest or one-to-one chats are stored so the people in that chat can read them. Chat photos are kept for one year.

Problem Reports

When you report a problem from the app (from Help & Feedback, or by shaking your phone), we receive what you write, the email address you give us to reply to, and technical details about your device that help us find the cause: app version, device model, operating system, language, time zone, the state of the app’s permissions (location, notifications, motion), Low Power Mode, how recently your location last updated, and free storage. If you started the report by shaking your phone, a screenshot of the screen you were on is attached, and the report says so before you send it. Reports are delivered to our support inbox by email and are used only to answer you and fix the problem.

4. How We Use Your Information

We use collected data to:

  • Provide and maintain the Service

  • Enable family location sharing features

  • Improve app performance and reliability

  • Provide customer support

  • Send service-related notifications

  • Manage subscriptions and billing

  • Detect fraud or abuse

  • Ensure security of the platform

We do not sell personal data to third parties.

5. Location Sharing and Privacy Controls

Family Nest is designed to provide transparent and consent-based location sharing.

Users control:

  • Whether location sharing is enabled

  • Who can see their location

  • Whether location history is stored

  • Notifications related to places and arrivals

Location sharing occurs only within family groups or circles explicitly created by users.

6. Data Storage and Retention

We retain data only as long as necessary to provide the Service.

This may include:

  • Account information

  • Location history

  • Device information

  • Subscription records

Location history is kept for 365 days for premium members. On the free plan the last 7 days are kept (today and yesterday can be viewed; upgrading unlocks the rest) and older days are deleted. Chat photos are kept for one year.

You can delete your account and its data at any time from the app (see our Delete data page). Purchase records are kept after deletion because the App Store and Google Play require them for billing and refunds.

Users may request deletion of their account and associated data at any time.

7. Data Security

We implement industry-standard security measures including:

  • Encrypted communication (HTTPS)

  • Secure cloud infrastructure

  • Access controls

  • Monitoring and logging

While we strive to protect your information, no system can guarantee absolute security.

8. Sharing of Information

We may share information in the following situations:

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With Service Providers

We use trusted third-party services to operate the platform, such as:

  • Cloud infrastructure providers

  • Analytics services

  • Payment processors

  • Customer support tools

These providers process data only on our behalf.

Features That Send Information Outside Your Nest

Some features, by their nature, share information beyond the members of your nest. They only do so when you use them:

  • Live location links and Watch Over Me links. When you share a live location link or a Watch Over Me journey, anyone who has the link can see your position (and, for a journey, its route, speed and your battery level) in a web browser until the link ends — when you stop it, when the time you chose runs out, or when the journey finishes.

  • Emergency SMS. When you send an SOS, the emergency contacts you saved receive a text message with your location.

  • Help assistant. The in-app help assistant sends the questions you type, and its previous answers in that conversation, to Google Cloud’s Vertex AI (Gemini) to generate a reply. It does not receive your location or your nest’s data. Please do not type information you would not want processed this way; you can always email us instead.

  • Posted speed limits. For premium members, when you open a drive, its route points are sent to our own map server to look up the speed limits of the roads driven. The points are used for that lookup only and are not stored there.

  • Maps, addresses and weather. Showing maps, turning coordinates into street addresses and showing local weather sends coordinates to the providers of those services (Google Maps Platform, Apple Maps, OpenWeatherMap).

  • Problem reports are delivered to our support inbox through our email provider (Resend).

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We may disclose information if required by law or to respond to valid legal requests.

Business Transfers

If Family Nest undergoes a merger, acquisition, or asset sale, user data may be transferred as part of that transaction.

9. Payments and Subscriptions

Family Nest offers premium subscription features.

Payments are processed by third-party providers such as:

  • Apple App Store

  • Google Play

We do not store payment card information on our servers.

Payment processing follows industry security standards such as PCI-DSS.

10. Children’s Privacy

Family Nest may be used by families that include minors under parental supervision.

We do not knowingly collect personal information from children without parental consent.

Parents or guardians control the accounts of minors in their family group.

If you believe a child has provided personal data without appropriate consent, please contact us.

11. International Data Transfers

Your information may be processed on servers located in different countries.

By using the Service, you consent to the transfer and processing of your information in jurisdictions where we operate.

We take reasonable measures to ensure that your data remains protected.

12. Your Data Rights

Depending on your location, you may have rights including:

  • Access to your personal data

  • Correction of inaccurate data

  • Deletion of personal data

  • Restriction of processing

  • Data portability

  • Withdrawal of consent

Requests can be made by contacting us.

The Service may contain links to third-party websites or services.

We are not responsible for the privacy practices of those third parties.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

If we make significant changes, we will notify users through the Service or other communication channels.

The updated policy will always include the latest effective date.

15. Contact Us

If you have questions about this Privacy Policy, you may contact us:

Email: support@familynestapp.com