The surest way to reach us, for anything from a bug to a billing question.
support@familynestapp.comContact
We read every message
A real person answers. Tell us what you see on the screen, which phone it is on, and the email you signed in with, and we can usually sort it out in one reply.
Live chat
Live chat is coming to this page. Until then, email is the fastest way to reach us.
In the app
The Help & Feedback screen checks your own device and names what is wrong, then lets you write to us with the details attached.
iPhone: Family → Help & Feedback. Android: ☰ menu → Help & Support.
Most problems are one of these
- Location update fixes Why a member's location stops updating, and how to fix it on iPhone and Android.
- One member is not updating When one person is stale and everyone else updates normally.
- Permission and battery settings How to confirm location permission and battery settings are right.
- Premium queries Restoring a purchase, extending a family pack, and when premium does not apply.
Everything else is in the FAQs and the how-to guides. To delete your account, see Delete your data.